Backstedt Coaching reserves the right to refuse/cancel a membership or subscription. If Backstedt Coaching refuses a new or renewing membership, registrants will be offered a refund.

Memberships or subscriptions may be cancelled within 14 days of registration. We reserve the right to charge for an appropriate portion of services received. Cancellations received after the stated deadline will not be eligible for a refund although can be terminated through mutual agreement.

Cancellations will be accepted via phone or e-mail, and must be received by the stated cancellation deadline. All benefits and services will be terminated and any product received by a customer must be returned to Backstedt Coaching.

All refund requests must be made by the customer or credit card holder. Refund requests must include the name of the customer and/or transaction number. Refunds will be credited back to the original credit card used for payment. These above policies apply to all Backstedt Coaching customers unless otherwise noted in the correspondence materials.

All returns of goods and materials purchased directly from Backstedt Coaching require prior authorisation. Shipping and handling charges are non-refundable; Returns must be authorised by the Backstedt Coaching within 30 days of the invoice date. Within thirty (30) days of purchase, we will replace, substitute or repair, at our sole discretion, any Backstedt Coaching product that is deemed defective.

Products provided/sold by Backstedt Coaching partners and affinity programs are subject to the return policy of the partner.

Products which are software or downloadable from our website or provided media (CD ROM, Memory Drives, etc) are non-refundable.